Policies

Appointment Policy

All appointments are scheduled exclusively to accommodate the needs of each patient. Your time is valuable so we endeavor to run on schedule. However we require your co-operation and request that you do your best to arrive on time for your scheduled appointment. Late arrival may result in a rescheduled appointment. It is our pleasure to provide you with quality care, and to do so, quality time is required.

We have an excellent hygiene team dedicated to your dental health. It is our policy to schedule your hygiene, re-care, or other dental appointments with you at the end of each visit to our office. With our computerized scheduling program we are able to reserve time for you up to one year in advance. This allows YOU to choose the best time to fit YOUR schedule. Although we do consider all appointments confirmed at the time of scheduling, our treatment co-ordinator will contact you one-two weeks prior to your planned appointment to reconfirm if this still suits your schedule. Subsequently our secretaries will continue to provide you with a courtesy reconfirmation call two days prior to your scheduled appointment, if you wish us to do so.

Although our schedules are often very full we have established a system to serve you. Once your appointment is scheduled, you will be asked if you are available on short notice. If so, your account will be flagged and you will be notified if an earlier appointment becomes available. In addition, we may be required to reschedule your appointment should a fellow patient require emergency treatment. We ask for your co-operation and understanding in such circumstances.

Cancellation Policy

Our office maintains a cancellation policy whereby we require 24-48 hours notice should it be necessary for you to reschedule your appointment. This policy is essential for the efficient operation of our office and assists us in providing better service to you, our valued patient. Please allow us to provide you with the best service possible by complying with this policy and informing us if you will be unable to attend at your scheduled time.

Emergency Care

If you, a friend or family member requires emergency treatment during our regular patient hours, please call our office and we will see you that same day. If you have an after-hours emergency, please call our office and you will be directed to the name and number of our dentist on call from the Ottawa Dental Society.

Payment/Insurance Policy

Payment by cash, debit or credit card is expected at the time of the services, unless other arrangements have been made with your Dentist. Please feel comfortable to discuss your dental health and the impact on your budget with us. Do not allow budgeting to become a barrier preventing you from quality dental care. Special arrangements are available.

If you or your spouse has a Dental Insurance Plan, please bring your booklet to your next appointment so that we may discuss your coverage with you. Our computerized office enables us to submit your insurance claims electronically, thereby providing your insurer with the information necessary to process your claim as quickly as possible. However, not all insurers accept electronic claims and we advise our patients to confirm such acceptance with their insurance company. Your insurance plan is a contract between you and your insurance company. We ask that you keep us as up to date as possible on any changes to your address, telephone numbers and your dental insurance information. Dentists are not informed of changes to dental plans. Since there are hundreds of different plans in this province alone, it is impossible for us to be aware of all the details in each plan.

We are here to help you in any way that we can with your dental claims. Estimates for major restorative treatment will be sent to your insurance company to verify coverage availability before required treatment begins. However, dental insurance does not always provide coverage with your dental health in mind. We will diagnose with the best interest of your dental health, not your insurance, as our primary concern.
Your dentist or hygienist will always discuss your dental needs and the fees with you before we commence with any treatment.