At the Rideau Dental Centre, we value your time, which is why we will try our best to accommodate your schedule. However, to ensure that we deliver the best dental care in a timely manner, we do expect your cooperation as well. This means that we expect that our patients to arrive on time for their appointments.


If you arrive late for your appointment, please let us know ahead of time and we will do our best to accommodate your needs. However, please realize there’s a chance that late arrivals may result in your appointment having to be rescheduled.


Because we’re committed to your oral health, it’s our policy to set up your next checkup at the end of each visit. Our computerized scheduling system allows us to reserve a time that is convenient for you and that fits your schedule. Once your appointment has been set, our staff will follow up with you a week or two prior to your next scheduled appointment to confirm that the date is still good with you. However, in certain circumstances, such as during a patient emergency, we may be required to reschedule your appointment. In these events, we will notify you ahead of time and reschedule an alternate date or time for you. In these circumstances, we kindly ask for your co-operations and understanding.


Missed Appointment and Cancellation Policy


We understand that things may come up to cause your schedule to change. To ensure that we continue providing the best services in a timely manner, we require 2 business days notice if have to reschedule your appointment. This allows us to better accommodate other patients who may also be waiting.


In the event you’re unable to attend your appointment, please let us know 2 business days ahead of time by telephone. If your scheduled appointment is not canceled by telephone 2 business days ahead of the scheduled time, you may be subject to a missed appointment fee starting at $50.00.


We thank you for your understanding and cooperation.


Emergency Care


In the event of a dental emergency during our regular practice hours, please call our office at 613-230-7475 and we'll be sure to see you on the same day. However, if the emergency occurs after office hours, please call the same number and you will be given the contact information of our dentist on call from the Ottawa Dental Society.


Payment/Insurance Policy


We accept a variety of payment methods including cash, debit, or credit card. Payment is expected at the completion of services unless you have made other arrangements with our office. At the Rideau Dental Centre we want you to feel comfortable discussing your budgeting needs with us. We never want to allow a budget to prevent you from receiving proper dental care. We offer flexible payment plans and will work with you to accommodate your needs.


If you or loved one is covered under a dental insurance plan, please bring your information with you to your appointment. To process your claims quickly and efficiently, our system allows us to submit your insurance claims electronically to your insurance provider. However, not all insurers accept electronic claims, so please check with your insurance company beforehand if they do.


Also, please let us know of any changes to your telephone number, address, or any other dental insurance information. At the Rideau Dental Centre, we aim to make the claims process as easy and smooth as possible. Any costs related to your treatment will be sent to your insurance provider prior to your procedure. However, this does not guarantee that your insurer will cover the treatment's costs. We will do our best to accommodate your budgeting needs prior to any treatment.


Understanding Dental Insurance


To ensure that you have the best dental experience and right expectations, we want to share some of the things we’ve learned working with dental insurance companies.


To start, the amount of your coverage is based on how much your employer budgeted for buying insurance. The amount of coverage is not based on your dental needs since no one from your insurance provider checked your teeth and medical history or what kind of coverage was needed for your dental needs. That’s where we come in.


Our job is to make recommendations based on what’s best for your oral health, not whether if it’s covered on your insurance policy. We want to help you to better under your mouth and the best practices to achieve optimal oral health. That's why we will work with you and go over all of your options before deciding on a treatment plan.


We understand that most patients want to the best dental care done right from the start. And it’s our job to give it to them each and every time. That’s why we encourage our patients to take an active role in their oral health and to look at dental insurance as an aid to help them achieve their goals. Dental insurance was designed to cover only some of the treatments' costs, never to cover the full amount.


Our team has plenty of experience working with dental insurance providers we’ll be glad to help you too. We want to make the whole process easy, smooth, and enjoyable. We can help you determine what you’re entitled to under your plan and clarify any questions about your coverage. We’re here to help you to ensure you get the most out of your dental insurance so you can achieve optimal oral health.


Important facts you should know


In some cases, your dental benefits coverage may be reduced due to cutting costs. That means that treatments and services that were covered before may not be covered anymore. That’s why it’s important to stay up to date with your benefits’ terms and conditions.


Also, if there are changes to your insurance policy, they won’t inform the dentist. Please inform your dentist if there are changes to your policy or service provider.


Dental insurance coverage rarely covers 100% of your treatment costs. This means that you’re ultimately responsible for paying for your treatment fees. Once you have paid, your insurance provider will reimburse your costs if they are covered under your current plan.


Your insurance coverage is a contract between you, your employer, and insurance provider. Your dentist has no control over how much coverage or what services are covered under your benefits plan.


In rare instances, some insurance providers may offer 100% coverage; however, these are based on 1994 (or earlier) fees. We charge current fees which are based on the Ontario Dental Association fee guide.


We would be more than happy to send a pre-authorization to your insurance provider to confirm your coverage for a treatment or service. This will allow you to budget and plan your finances prior to receiving treatment.


To have a better understanding of your insurance policies, here are some commonly used insurance terms to know:


ANNUAL MAXIMUM - This is the maximum amount of annual coverage you have under your insurance policy. Please keep in mind that this coverage can be changed by your provider so it’s important to stay up to date with any changes.


DEDUCTIBLE - The amount that you pay for your treatment prior to when your coverage begins.


ELIGIBILITY - The parameters that determine who is eligible to be covered under the insurance policy.


EXCLUSIONS - It's likely that not all dental treatments and services are covered by your dental insurance. These exclusions are because insurance companies want to save money. Be sure to go over your insurance booklet to check what services and treatments are covered.


CO PAYMENT - Dental insurance rarely covers 100% of total fees for treatments or services. Co payment is this is the amount of a treatment fee that you are expected to pay for that is not covered by your dental insurance.


DUAL COVERAGE - when both you and your spouse are covered by different insurance plans. The insurance companies will then work out the benefits so that you don’t have to pay for more than 100% of the treatment’s fees.


Rideau Dental Centre Policy on Harassment


At the Rideau Dental Centre, we’re fully committed to providing our staff and patients a safe, respectful, and comfortable environment. No one, whether a doctor, an employee, a patient, or anyone else, has to put up with harassment, for whatever reason. This policy helps to ensure that our practice stays a safe place for everyone.


Any harassment, whether it’s due to age, race, ethnic origin, creed, family status, sex, sexual orientation, physical or mental disability is strictly prohibited. To learn more about harassment, please refer to The Ontario Human Rights Code http://www.ohrc.on.ca/en/ontario-human-rights-code.




At the Rideau Dental Centre we strive to make our facilities accessible to everyone, including individuals with disabilities. We’re always looking for ways to make improvements and welcome comments, questions, and suggestions about how we can better serve people with disabilities. To learn more about our services and facilities, please contact us in person, by mail or at 613-230-7475 to share your comments.


Lab & Laboratory Fees Facts


Similar to any other purchase, it’s important to know and understand how your invoice is calculated. As a patient, it’s in your best interest to be informed about all the aspects of your oral health care, which includes your treatment’s and services’s fees.


While most of your dental fees relate directly to the work performed by members of the dental office, team, laboratory work is is often performed by another party, such as a dental technologist or dental lab, whose fees are independent ours.


What is a laboratory fee? 


A laboratory fee is an amount charged for making dental appliances, such as crowns, bridges, veneers, inlays, onlays or even a plastic night guard, that prevents nighttime grinding during sleep. These appliances are created under the supervision of a dentist or registered dental technologist.

Who determines lab fees? 


While a dentist may supervise the production of appliances, a dentist doesn’t determine the lab fees for them. These lab fees are mostly determined by registered dental technologists, who are mostly represented by The Associate of Dental Technologists of Ontario (ADTO). ADTO has recently published a suggested fee guide for its members.


Depending on your dentist’s laboratory, they may adopt the ADTO’s recommended fees. These recommended fees may be higher or lower than what you, your dentist , or insurance company are used to paying. Depending on your dental plan, they may or may not cover the difference in laboratory costs if the fees charged are higher than the ones listed in the guide.


This means patients may have to pay higher out-of-pocket expenses to cover their dental work. Your dentist has no control over these costs, which ultimately, the patient is responsible is paying for.

How are lab fees related to the services my dentist performs?


By Ontario law, dentists must separate their fees from commercial laboratory fees on any invoice or statement of account provided to a patient. The law also states that your dentist is not allowed to “charge a laboratory fee for a dental appliance that is more than the commercial laboratory cost actually incurred.”

But I think the lab fees are too high. Can’t you do anything about it?


Unfortunately, your dentist has no control over the amounts of your laboratory fees. The ODA encourages dentists and their patients to regularly discuss all aspects of their ongoing oral health programme, including its costs, especially before any work is done.


Your dentist’s main goal is to help you achieve optimal oral health. However, if treatment costs do become an issue, we can discuss alternative options for you.


*Professional Misconduct Regulations. The Dentistry Act, 1991.

Last Updated On 2021-08-05